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FAQ

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First, you need to log in to the platform. In your personal account, on the top line, you will see a module that contains information about your capital, including balance, open positions, available funds, margin data.
The terminal is divided into modules, which are located in accordance with the maximum convenience for the user:

1. money management module and personal settings module in the upper part.
2. a module with widgets, where you can watch current news, statistics, workflow, is located on the left.
3. The module for selecting markets and assets available for transactions is located above the chart.
4. a graph that displays the current price changes of the displayed asset. On the right side of the chart, there are buttons for buying and selling, as well as background information about the asset with a button for setting up the chart (changing the type, adding indicators).
To manage the chart, you have access to a menu for selecting a specific time period, a chart setup module, which includes the ability to change the color scheme, add indicators, a scroll bar to change the scale of the displayed chart.
To view information about your deals, use the modules on the left side of the trading terminal. You will be able to view: pending orders, open trades, closing a trade, as well as information about your account, which includes logs of trade execution and capital movement.
To make changes to personal data, you need to use the "Settings" button, click on "Profile". There you can view your profile information, as well as change your personal information, upload a profile picture and update your password.
To view your payment history, use the “Settings” button, then click on the “History” button.
To open a deal, you need to select the required tokenized asset from the list. To open a long position, you need to click the “Buy” button (green). You will see a form for filling out an order, in which you need to specify the amount of the asset. The system will automatically provide the amount of the margin. Also, you can specify additional order parameters. Selling requires similar actions, only use the “Sell” button.
To fund your account, you need to use the “Deposit” button. You will be able to choose a convenient way to fund your personal account, which is available in your region.
To withdraw funds from the exchange, you need to click on the “Withdrawal” button. Here you have the opportunity to choose a withdrawal method that is convenient and affordable for your region, and send an order for withdrawal of funds.
Location
Technical support
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Financial support
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Sales department
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Legal department
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Main office in England
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS