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FAQ

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To search for a question that interests you, use the filter to conveniently search by category.
CryptoKG makes it possible to cooperate on the terms that can be found in the "Account Types" tab. If you are an adult user, fill out the form on the account opening page. Only valid data is required.
Submitting documents is required to complete the verification process. The verification procedure is carried out in accordance with the laws of the European Union. All your data is not passed on to any third parties.
User funds are stored in personal closed wallets.
Top-ups without cryptocurrency are available. To do this, you need to exchange your current currency in USDT or BTC. Your funds will be debited and credited to your personal cryptocurrency account.
The service does not charge users a commission. It is possible to write off the commission by other payment systems.
Margin (margin requirements) - collateral for a transaction using leverage. For example, if the leverage is 1: 100 and the trade volume is 10,000 USD, the margin will be 100 USD.
Margin lending is available depending on the selected asset, and clients can access trading leverage from 1: 2.
Saving Account is a service that enables users to generate a source of passive income. In fact, it is similar to a bank deposit, only the percentage is higher, it is paid every 3 days, and the measurement takes place in cryptocurrency.
A risk-free transaction is a service that allows users to study the operation of the platform, as well as the functionality of the stock market, without the risk of losing their funds. You can enter a trade using a risk-free trade. If the transaction is successful, you will make a profit, but if the transaction is unsuccessful, you will not lose money.
Trading signals is a function that allows you to summarize the state of the market and open new positions. Signals are generated based on proven strategies.
The password recovery procedure will allow you to enter the site in case you have forgotten your password or username from your account.
Account deletion is not available. At any time, you can stop using it. You can come back any moment you would like to.
Location
Technical support
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Financial support
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Sales department
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Legal department
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS
Main office in England
Schedule Monday to Friday
From 8:00 to 20:00 GMT-5
On the weekend
On Saturday: from 10:00 to 19:00 GMT-5
On Sunday: from 11:00 to 17:00 GMT-5
Address
3 VICARAGE WALK STONY
STRATFORD MILTON KEYNES
ENGLAND MK11 1BS